Legal Center

30-day Money Back Guarantee

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Refunds

‍At RoarMD we provide access to the highest quality healthcare providers and medications. If you have a question or concern about your purchase, please reach out to our customer support team.

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‍30 Day-Money Back Guarantee

‍Unless prohibited by law, customers who are dissatisfied for any reason may obtain a full refund of their initial purchase by canceling their service within 30 days of the original purchase date. Following the initial sale refunds are granted solely at RoarMD’s discretion.

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‍Prescription Declined by Doctor

‍If the licensed clinician does not approve the prescription, the customer will receive afull refund.

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‍No refunds for‍

• Failure to complete required labs
• Failure to attend consultations
• Failure to meet eligibility criteria
• Change of mind
• Regulatory Compliance

Privacy Policy

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Last Updated: February 23, 2026

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Heal Management Services, LLC, doing business as RoarMD (“RoarMD,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.This Privacy Notice explains how we collect, use, disclose, and safeguard personal information through our website, digital platforms, and related services (collectively, the “Site”).RoarMD’s mailing address is:40 Grove Street, Suite 430Wellesley, MA 02482

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For questions about this Privacy Notice, contact us at: legal@roarmd.com

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IMPORTANT OVERVIEW

We encourage you to read this Privacy Notice in full. The following highlights are provided for clarity:

• RoarMD does not provide medical advice or clinical care.
• We help individuals connect with independent third-party healthcare providers (“Healthcare Providers”).
• Healthcare Providers may operate their own clinical platforms, patient portals, and telehealth systems (“Healthcare Provider Platforms”).
• Any diagnosis, treatment, prescription, lab work, or telehealth services are provided solely by Healthcare Providers.
• Your relationship with a Healthcare Provider, laboratory, pharmacy, or other third-party supplier is governed by their privacy policies.

TABLE OF CONTENTS

1. Information We Collect
2. How We Use Information
3. How We Disclose Information
4. Marketing Communications and SMS
5. Cookies and Tracking Technologies
6. Data Retention
7. Your Rights and Choices
8. Protection of Information
9. Children
10. Changes to This Notice
11. Contact Information
12. Consumer Health Data Privacy Policy (Washington & Nevada)

1. INFORMATION WE COLLECT

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‍A.Information You Provide Directly

‍You may provide us with:

• Name, email address, mailing address, phone number
• Date of birth
• Basic health-related screening information
• Account registration information
• Payment-related information (as applicable)
• Communications you send to us
• Any other information you voluntarily provide

When you complete initial screening questions, those questions may be developed in collaboration with Healthcare Providers. If you qualify, you may be invited to register directly with a Healthcare Provider on their own platform.

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‍B. Information Collected Automatically

‍When you visit our Site, we and our service providers may automatically collect:

• IP address
• Device identifiers
• Browser type and operating system
• Internet service provider
• Pages viewed and links clicked
• Referring and exit URLs
• Interaction data
• Advertising identifiers

We collect this information through:

• Cookies
• Pixels
• Web beacons
• Local storage
• JavaScript and similar technologies

‍C. Cookies

‍Cookies are small text files stored on your device that help websites function properly and improve user experience.We may use:

1. Necessary Cookies – Required for core site functionality
2. Performance Cookies – Help us analyze usage
3. Functionality Cookies – Remember preferences
4. Advertising Cookies – Deliver relevant ads and measure campaign effectiveness

You can manage cookies through your browser settings. Disabling certain cookies may impact site functionality. For more information about cookies, visit www.allaboutcookies.org.

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We may use third-party analytics and advertising providers. Their practices are governed by their own privacy policies. We do not respond to browser-based “Do Not Track” signals.D. Information Received from Healthcare ProvidersHealthcare Providers may share limited information with RoarMD, including:

• Eligibility confirmations
• Appointment status
• Transaction confirmations
• Certain health-related information where permitted

Our handling of this information is governed by contractual agreements with those Healthcare Providers and applicable law.

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2. HOW WE USE INFORMATION

We may use personal information to:

• Operate and improve our services
• Facilitate connections with Healthcare Providers
• Personalize user experiences
• Send confirmations and service-related communications
• Send marketing communications (with consent where required)
• Provide customer support
• Conduct analytics and research
• Prevent fraud and misuse
• Comply with legal obligations
• Enforce our agreements
• Protect our rights and the safety of others
• Create aggregated or de-identified data

Aggregated or de-identified data may be used for any lawful purpose.

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3. HOW WE DISCLOSE INFORMATION

‍We may disclose personal information:

• To Healthcare Providers and Related Platforms.
• To facilitate your connection with Healthcare Providers.
• To Vendors and Service Providers including providers of hosting, analytics, communications, marketing, payment processing, security, and fraud prevention.
• To Corporate Affiliates including parent companies, subsidiaries, or affiliated entities under common ownership.
• For Legal Compliance in response to subpoenas, court orders, government requests, or other legal processes.
• For Protection to investigate fraud, illegal activity, violations of our Terms, or threats to safety.
• Corporate Transactions in connection with mergers, acquisitions, restructurings, asset sales, or bankruptcy.
• With Your Consent where you direct or authorize disclosure.
• We do not sell personal information for monetary consideration.

4. MARKETING COMMUNICATIONS AND SMS

Email Marketing

With your consent where required, we may send marketing communications regarding RoarMD services, promotions, and updates. You may unsubscribe at any time by:

• Clicking the unsubscribe link in an email
• Emailing: legal@roarmd.com

You may continue to receive service-related communications.

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Direct Mail

We may work with third-party partners to match browser cookies with mailing addresses to send physical mail promotions.

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RoarMD does not receive or store those matched addresses directly.To opt out of direct mail, email: legal@roarmd.com

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Please allow up to 30 days for processing.

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‍SMS Communications

‍If you provide your mobile number and opt in, you consent to receive:

• Appointment reminders
• Service notifications
• Promotional offers
• Cart reminders

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‍Opt-Out

‍Reply STOP to any SMS message. You may receive a confirmation message.You may still receive essential service-related communications.

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‍Data Sharing

‍We do not share SMS opt-in data or consent with third parties for their marketing purposes.

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‍Updating Your Number

‍You are responsible for updating your contact information to prevent misdirected messages.

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5. DATA RETENTION

We retain personal information:

• As long as necessary to provide services
• As required by law
• As necessary to resolve disputes or enforce agreements

Retention periods vary based on legal requirements and business needs.

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6. YOUR RIGHTS AND CHOICES

‍Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete certain information
• Withdraw consent
• Opt out of certain processing

To exercise your rights, email:legal@roarmd.comWe may verify your identity before processing requests. RoarMD will never ask for your password when verifying identity.

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7. PROTECTION OF INFORMATION

‍We implement administrative, technical, and physical safeguards designed to protect personal information. However, no system can guarantee absolute security. You share information at your own risk.

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After initial screening, please provide medical information only through Healthcare Provider Platforms.

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8. CHILDREN

‍RoarMD services are intended for adults.We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with information, contact:legal@roarmd.com

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9. CHANGES TO THIS PRIVACY NOTICE

‍We may update this Privacy Notice periodically. Updates will be posted on our Site with a revised effective date. Your continued use of our Site constitutes acceptance of the updated Notice.

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10. CONTACT US

‍Heal Management Services, LLC d/b/a RoarMD

40 Grove Street, Suite 430

Wellesley, MA 02482

Email: legal@roarmd.com

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ROARMD CONSUMER HEALTH DATA PRIVACY POLICY

(For Washington and Nevada Residents)

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This section supplements the RoarMD Privacy Notice and applies to “Consumer Health Data” (“CHD”) as defined under:

• Washington My Health My Data Act (MHMDA)
• Nevada Consumer Health Data Privacy Law

Some data we process may also be regulated under HIPAA through Healthcare Providers.

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Categories of Consumer Health Data

Depending on how you interact with RoarMD, we may collect:

• Health conditions, diagnoses, and treatments
• Medical history and procedures
• Medication usage or purchases
• Symptoms, vital signs, and measurements
• Reproductive or sexual health information
• Gender-affirming care information
• Genetic data (if voluntarily provided)
• Data identifying a person seeking healthcare services
• Inferences derived from health-related data

‍Sources of Consumer Health Data

‍We collect CHD:

1. Directly from you
2. Automatically through Site interactions
3. From Healthcare Providers
4. From third-party platforms or partners

‍Purposes of Use

‍We may collect and use CHD to:

• Provide and improve services
• Facilitate Healthcare Provider connections
• Conduct analytics
• Send marketing communications (with required consent)
• Comply with legal obligations
• Protect legal rights

‍Sharing of Consumer Health Data

‍We may share CHD:

• With Healthcare Providers, labs, and pharmacies
• With service providers
• With affiliates
• In corporate transactions
• To comply with law
• With your consent

‍Your Rights‍

(Washington & Nevada)Subject to applicable law, you may:

• Confirm whether we collect CHD
• Access CHD
• Delete CHD
• Withdraw consent
• Appeal denied requests

To exercise rights or file an appeal: legal@roarmd.com

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If your appeal is denied:

• Washington residents may contact the Washington Attorney General
• Nevada residents may contact the Nevada Attorney General

Updates to This CHD Policy

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We may revise this policy periodically. Updated versions will include a revised effective date.

Terms Of Service

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Heal Management Services, Inc.

40 Grove Street, Suite 430

Wellesley, MA 02482

legal@roarmd.com

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‍IMPORTANT NOTICE — PLEASE READ CAREFULLY

‍THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS.

ROARMD DOES NOT PROVIDE MEDICAL CARE OR MEDICAL ADVICE.

IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

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The Services are not designed for urgent or emergency medical situations. Do not delay or disregard professional medical advice because of information obtained through the Services.

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‍1. Our Mission and Legal Structure

‍At RoarMD, we believe that feeling good is non-negotiable. Our mission is to make modern, personalized care more accessible.However, it is important that you understand our legal role:

• RoarMD is a technology-enabled administrative platform.
• We are not a healthcare provider.
• We do not practice medicine.
• We do not employ physicians to deliver medical care to you.
• We do not control medical decision-making.

All medical services are delivered by independent licensed providers and practices.

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‍2. Acceptance of These Terms

‍These Terms govern your access to and use of:

• RoarMD’s websites
• Mobile applications
• Telehealth coordination tools
• Digital content
• Messaging services
• Subscription programs
• Any related features (collectively, the “Services”)

By accessing or using the Services, you agree to these Terms.If you do not agree, do not use the Services. If you use the Services on behalf of another person or entity, you represent that you are authorized to bind them.

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‍3. No Medical Advice; No Provider Relationship With RoarMD‍

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‍3.1 No Medical Advice

‍All content provided through the Services is for informational purposes only and does not constitute:

• Medical advice
• Diagnosis
• Treatment
• Prescribing guidance
• Clinical recommendations

You assume full responsibility for how you use information obtained from the Services.

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‍3.2 No Doctor-Patient Relationship With RoarMD

‍Your use of the Services does not create:

• A physician-patient relationship with RoarMD
• A nurse-patient relationship with RoarMD
• Any health
• care provider-patient relationship with RoarMD

A healthcare provider-patient relationship may be formed between you and an independent licensed provider through a separate provider-controlled portal. RoarMD is not responsible for clinical decisions, prescriptions, treatment plans, or medical outcomes.

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‍4. Platform Role and Third-Party Responsibility

‍RoarMD may:

• Provide eligibility screening tools
• Facilitate scheduling
• Provide administrative coordination
• Enable secure communication infrastructure
• Process subscription payments
• Provide educational content
• Provide non-medical coaching, guidance and support

Independent third parties provide:

• Clinical consultations
• Diagnosis
• Prescriptions
• Lab testing
• Medication fulfillment
• Treatment decisions

Even if RoarMD branding appears on provider portals, those systems are operated by independent providers or their vendors. You agree that:

• RoarMD does not supervise providers.
• Providers are solely responsible for medical care.
• Labs and pharmacies are independent entities.
• RoarMD is not liable for acts or omissions of providers, labs, or pharmacies.

‍5. Assumption of Risk

‍You understand and agree that:

• Telehealth involves inherent limitations.
• Electronic communications may be subject to technical issues.
• No outcome is guaranteed.
• Individual medical results vary.

You voluntarily assume all risks associated with:

• Using telehealth services
• Using prescription medications
• Undergoing lab testing
• Relying on digital communications

‍6. Eligibility

‍You must:

• Be a U.S. resident
• Be at least 18 years old
• Have capacity to contract
• Provide accurate health information

Certain services may have additional age or health restrictions. RoarMD reserves the right to refuse service at its sole discretion where legally permitted.

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‍7. Accounts and Security

‍You are responsible for:

• Maintaining confidentiality of credentials
• All activity under your account
• Ensuring your information is accurate

RoarMD may suspend or terminate accounts:

• For violation of these Terms
• For suspected fraud
• For abusive conduct
• For legal compliance reasons

We are not liable for losses resulting from unauthorized access unless caused by our gross negligence.

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‍8. Fees, Subscriptions, and Billing ‍

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‍8.1 Subscription Authorization

‍By purchasing a subscription, you expressly authorize RoarMD and its payment processors to:

• Charge recurring fees
• Update payment credentials
• Collect taxes and applicable fees

Subscriptions automatically renew unless canceled in accordance with these Terms. Failure of payment may result in immediate suspension.

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‍8.2 No Guarantee of Provider Approval

‍Payment of a subscription fee does not guarantee:

• Clinical approval
• A prescription
• Continued treatment
• Eligibility

Medical decisions are made solely by licensed providers.

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‍8.3 Clinical Costs

‍Unless explicitly stated, subscription fees include clinical costs.Non-clinical costs may be billed separately.

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‍8.4 Refunds

‍Your first transaction is eligible for a 30-Day money back guarantee unless prohibited by law.Thereafter all sales are final unless required by law. Following the initial sale there are no refunds for:

• Failure to complete required labs
• Failure to attend consultations
• Failure to meet eligibility criteria
• Change of mind

Refunds are granted solely at RoarMD’s discretion.

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‍8.5 Prepaid Plans

‍Early termination of discounted multi-month plans results in recalculation at the standard monthly rate.

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‍8.6 Chargebacks

‍Initiating a chargeback without first contacting RoarMD may result in account suspension. You agree to reimburse RoarMD for chargeback fees resulting from improper disputes

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‍9. Intellectual Property and AI Protections (Strengthened)

‍All content, code, workflows, algorithms, brand elements, and technology are proprietary.You may not:

• Scrape data
• Use content for AI training
• Reverse engineer systems
• Create derivative products
• Use Services to build competing platforms

Use of automated systems to extract data is strictly prohibited.Violations may result in legal action.

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‍10. Prohibited Conduct 

‍You may not:

• Provide false medical information
• Attempt to obtain prescriptions fraudulently
• Harass providers or staff
• Interfere with platform security
• Resell Services
• Share prescription medications
• Use Services in violation of law

RoarMD may cooperate with law enforcement.

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‍11. Disclaimer of Warranties 

‍THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”ROARMD DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED ACCESS
• SECURITY GUARANTEES

We do not guarantee:

• Provider availability
• Prescription issuance
• Treatment success
• Continuous access

Some states may not allow certain exclusions.

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‍12. Limitation of Liability 

‍TO THE MAXIMUM EXTENT PERMITTED BY LAW:RoarMD shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Emotional distress
• Medical outcomes
• Prescription side effects
• Provider negligence
• Third-party acts

Total aggregate liability shall not exceed:The greater of:

• $100, or
• The amount paid to RoarMD in the prior six (6) months.

This limitation applies regardless of legal theory.These limitations are fundamental to the agreement.

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‍13. Indemnification 

‍You agree to indemnify, defend, and hold harmless RoarMD and its officers, directors, employees, affiliates, and agents from any claims arising from:

• Your misuse of Services
• Inaccurate health disclosures
• Violation of law
• Disputes with providers
• Chargebacks
• Breach of these Terms

RoarMD may assume exclusive defense.

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‍14. Arbitration & Class Action Waiver

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‍‍14.1 Informal Resolution Required

‍Before filing arbitration, you must email:legal@roarmd.com and allow 60 days to resolve. Failure to comply may result in dismissal of arbitration.

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‍14.2 Binding Arbitration

‍All disputes shall be resolved exclusively by binding arbitration administered by National Arbitration and Mediation (NAM) under the Federal Arbitration Act. No jury trial.

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‍14.3 Class Action Waiver

‍You agree to:

• No class arbitration
• No collective actions
• No private attorney general actions

All claims must be individual.

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‍14.4 Mass Arbitration Controls

‍If 100+ substantially similar claims are filed:

• Claims proceed in sequential batches of 100.
• Only one batch is processed at a time.
• Tolling applies during sequencing.
• Mediation may follow first batch.

If batch procedures are deemed unenforceable, the entire arbitration agreement becomes void.

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‍14.5 Small Claims Exception

‍Either party may bring eligible claims in small claims court.

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‍14.6 Opt-Out

‍You may opt out within 30 days of first use by mailing written notice to: Heal Management Services, Inc. 40 Grove Street, Suite 430

Wellesley, MA 02482 or emailing legal@roarmd.com

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‍‍15. Governing Law and Venue 

‍These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. For any dispute not subject to arbitration:

• Exclusive jurisdiction lies in the state or federal courts located in Delaware.
• You consent to personal jurisdiction in Delaware.

‍16. Geographic Restrictions

‍Services are intended for use in the United States only.

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‍17. Statute of Limitations

‍Any claim must be filed within one (1) year of accrual unless prohibited by law.

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‍18. Electronic Communications

‍You consent to electronic delivery of notices.

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‍19. Contact

‍Heal Management Services, Inc.

d/b/a RoarMD

40 Grove Street, Suite 430

Wellesley, MA 02482

legal@roarmd.com